At Glass Master, our reputation is built on excellence. Our complete line of products, including shower doors, railing systems, and windows, features the highest quality annealed and tempered safety glass with exceptionally durable hardware.

Lead Time: We strive to meet estimated timelines, but lead times can be affected by factors beyond our control, including production delays, transportation issues, labor shortages, natural disasters, or human error. We appreciate your understanding.

Required Site Conditions: For the safety and efficiency of our installation team, the Client agrees to the following:

• Clear Workspace: The installation area must be clear of furniture, personal items, and plants before our team’s arrival. While installers take every precaution, Glass Master is not responsible for damage to items left within the designated work area.
• Safety Footwear: In compliance with safety regulations, our team is required to wear protective footwear at all times while on-site.

Post-Installation Responsibilities: Our scope of work is focused on the professional installation of your product. The client is responsible for the final cleaning of the work area and any necessary patchwork (e.g., drywall, paint).

24-Hour Cancellation Window: To cancel an order, the Client must call and email Glass Master within 24 hours of placing the order.

Custom-Made Products: All products are custom-fabricated to the specific measurements of your project and cannot be repurposed or used for another opening. Once production has begun (i.e., glass is cut or hardware is ordered), the order cannot be canceled. In such cases, the customer remains responsible for the full contract price.

Payment Terms: Payment is due upon receipt of the invoice, and we request settlement within 7 days.

• Preferred Method: Check upon completion of installation.
• Other Methods: ACH Bank Transfer, Zelle, PayPal, and all major credit/debit cards.
• Processing Fee: Payments made by credit card or digital wallet are subject to a 2.99% processing fee.

Late Fees: A fee of 1.5% per month will be applied to all overdue balances, assessed every 30 days from the invoice due date.

Collection Costs & Right to Lien: In cases of non-payment, we will make every effort to collect the debt. The client is responsible for all costs incurred in collecting the debt, including but not limited to, attorneys’ fees and court costs.

Furthermore, in the event of non-payment, Glass Master expressly reserves all of its rights to file a mechanic’s lien (construction lien) against the property where the work was performed, in accordance with Washington State law (RCW 60.04). By entering this agreement, the Client acknowledges they have been made aware of these lien rights. The Client shall be liable for all costs associated with filing and enforcing the lien, in addition to all other collection costs.

Conditions of Warranty: This warranty is valid only if the following conditions are met:

• The product is installed by a licensed, insured, and bonded professional or a Glass Master authorized technician.
• The warranty extends only to the original purchaser/end-user.
• The product is used for personal, household purposes only.
• The warranty is non-transferable.

What This Warranty Covers:

• Materials: The product manufacturer warrants that aluminum and vinyl extrusions and hardware will be free from defects in material and workmanship under normal use.
• Labor: Glass Master provides a one (1) year warranty on its installation labor, effective from the date of project completion, covering defects directly resulting from the initial workmanship.

What This Warranty Does Not Cover (Exclusions): This warranty does not apply to parts like polycarbonates and vinyl sweeps. It also excludes all glass defects after installation, including scratches, chips, water spots, and breakage. Furthermore, it does not cover damage or defects arising from:

• Abuse, misuse, or negligence.
• Improper installation or operation.
• Leaks caused by improper installation of surrounding structures.
• Use of abrasive or harsh chemical cleaners.
• Accidents or natural disasters.

Our Remedy for Defects:

• For Material Defects: Under the manufacturer’s warranty, Glass Master will provide replacement parts for defective components. The owner is responsible for all labor costs associated with the removal and reinstallation of these parts.
• For Installation Defects: If a defect in the original installation workmanship is found within the one (1) year labor warranty period, Glass Master will provide the labor necessary to correct the specific defect at no charge.