Terms and Conditions

Consumer Responsibilities

Glass Master’s line of tub and shower enclosures are made of tempered safety glass, durable hardware, and the finest aluminum. With the proper care and maintenance, your enclosure will provide a lifetime of use. Glass Master does not recommend the use of harsh abrasive cleaners on any of its products, as they may damage the glass or metal finish of your enclosure.

Limited Warranty

This warranty is only valid if the enclosure is installed by a licensed, insured or bonded professional i.e., Glass Master technicians and installers. This warranty extends only to the original owner/end user and for personal household use only. This warranty is non-transferable. Additional limitations may apply for commercial use.

Manufacturer warrants to the original owner/end user, the aluminum and vinyl extrusions and hardware for your tub or shower enclosure to be free from defects in materials and workmanship. This warranty does not cover poly-carbonates, vinyl sweeps, or any claim arising from abuse, misuse, negligence, leakage, abrasives, accidents, improper installation or operation, or natural disasters.

Manufacturer will replace any part of your enclosure found to be defective in materials or workmanship occurring in normal usage during the warranty period. Any parts found to be defective will be replaced free of charge. Glass Master reserves the right to charge for delivery. This warranty covers parts only. Labor for installation or removal is not included, nor is damage as a result of incorrect installation.

No other warranties are expressed or implied, including that of merchant-ability or fitness for a particular purpose. In no event shall Glass Master be liable for special, direct, indirect, or consequential damage, including but not limited to, loss of profits or damage to other property. Any warranty implied by law and not effectively excluded by this warranty are limited to the duration and remedies of this warranty.

The laws and regulations that govern the installation, design, and use of the shower or tub enclosure vary widely and can be found here. Glass Master reserves the right to modify this warranty at any time, and the consumer understands that such modification will not alter the warranty conditions applicable at the time of the sale of the product.

Additional

We are not responsible for final cleaning or patch work.

We can not work without shoes on.

We require a clear space to work in. We are not responsible for goods and plants damaged during the installation.

Factors that can impact lead time include lack of raw materials, breakdown of transportation, labor shortages, natural disasters, and human errors.

Glass and Surface Protection

The manufacturer does not warrant glass for scratches, chips, water spots, breaking or for any other defect after installation.

Glass surface protection systems are not covered under this warranty, but may be covered under another warranty.

Cancellation

All our shower doors and enclosures are Custom Made for the customer only and cannot be used in any other opening. If the purchaser wants to cancel their custom order, they must call and send an email within 24 hours of purchase. Once the glass is cut and hardware ordered there are No Cancellations, and the purchaser is obligated to pay for the enclosure plus delivery and cancellation fees.

Payments

Payments are due and payable upon your receipt of our invoice. We prefer to receive the payment within Seven days of when the invoice is sent.

Late fees are charged on overdue invoices after seven days from when the invoice is delivered to the customer. The fee is 1.5% of interest per month after the payment due date.

In cases of Non-payment, we will make every effort to collect the debt. The client will be responsible for all the costs we incur associated with collecting debts, including attorneys’ fees and court costs.