A Commitment to Lasting Quality
To keep your product looking its best, simply care for it without the use of harsh, abrasive cleaners that can damage the glass and metal finishes. We are dedicated to providing you with the highest quality in every product we create.
Glass Master Limited Warranty
Conditions of Warranty: This Limited Warranty is valid only under the following conditions:
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Professional Installation: The product must be installed by a licensed, insured, and bonded professional, such as a Glass Master authorized technician or installer.
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Original Owner: This warranty extends only to the original purchaser/end-user of the product.
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Intended Use: This warranty applies to personal, household use only. Additional limitations may apply to commercial applications.
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Non-Transferable: This warranty may not be assigned or transferred to any other person.
What This Warranty Covers: The product manufacturer warrants to the original owner that the aluminum and vinyl extrusions and hardware components will be free from defects in material and workmanship under normal use. Glass Master provides a one (1) year warranty on its expert installation and labor for all new installations, effective from the date of project completion. This covers any defects directly resulting from the initial installation workmanship.
What This Warranty Does Not Cover (Exclusions): This warranty does not cover parts or materials such as polycarbonates and vinyl sweeps. Furthermore, this warranty shall not apply to any damage or defect arising from:
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Abuse, misuse, or negligence
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Improper installation or operation
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Leaks caused by improper installation of the surrounding structures
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Use of abrasive cleaners or harsh chemicals
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Accidents, natural disasters
Our Remedy for Defects: During the warranty period, Glass Master will replace any part found to be defective in materials or workmanship.
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For Material Defects: Under the manufacturer’s warranty, Glass Master will provide replacement parts for any component found to be defective. The owner is responsible for all labor costs associated with the removal and reinstallation of these parts..
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For Installation Defects: If a defect in the original installation workmanship is found within the one (1) year labor warranty period, Glass Master will provide the labor necessary to correct the specific defect at no charge.
DISCLAIMER OF OTHER WARRANTIES & LIMITATION OF LIABILITY: NO OTHER WARRANTIES ARE EXPRESSED OR IMPLIED, INCLUDING THAT OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL GLASS MASTER BE LIABLE FOR SPECIAL, DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS OR DAMAGE TO OTHER PROPERTY). ANY WARRANTY IMPLIED BY LAW IS LIMITED TO THE DURATION AND REMEDIES OF THIS EXPRESS WRITTEN WARRANTY.
Right to Modify: Glass Master reserves the right to modify this warranty at any time. Any such modification will not alter the warranty conditions applicable to products sold prior to the date of the modification.
Warranty Exclusions for Glass
This warranty excludes all glass defects after installation, including but not limited to, scratches, chips, water spots, and breakage.
Please note that glass surface protections may be covered by a separate warranty provided by their respective manufacturers.
Project Terms & Site Conditions
Lead Time Variability: While we strive to meet our estimated timelines, lead times can be affected by factors beyond our control. These may include, but are not limited to, production delays, transportation issues, labor shortages, natural disasters, or human error. We appreciate your understanding.
Work Area & Safety: For the safety and efficiency of our installation team, we require the following:
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Clear Workspace: Please ensure the installation area is clear of furniture, personal items, and plants prior to our team’s arrival. While our installers take every precaution, we cannot be held responsible for damage to items left within the work area.
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Safety Footwear: In compliance with safety regulations, our team is required to wear protective footwear at all times on-site.
Post-Installation Responsibilities: Our scope of work is focused on the professional installation of your product. As such, final cleaning of the work area, as well as any necessary patchwork (e.g., drywall, paint), is the responsibility of the client.
Cancellation Policy
All Products are Custom-Made: Please be aware that all our products—including glass, IG units, windows, doors, railings, and shower enclosures—are custom-fabricated to the specific measurements of your project. As such, these items cannot be repurposed or used for any other opening.
Cancellations After 24 Hours: Once production has begun (i.e., the glass is cut or hardware has been ordered), the order cannot be canceled. The customer remains responsible for the full contract price, including any applicable delivery or administrative fees.
Payment Terms
Payment Methods:
- Preferred: Check upon completion of the installation.
- Other Accepted Methods: ACH Bank Transfer, Zelle, PayPal, and all major credit/debit cards (processed via QuickBooks).
Processing Fee: Please note that payments made by credit card or digital wallet are subject to a 2.99% processing fee.
Late Fees: A fee of 1.5% per month will be applied to all overdue balances. This charge will be assessed every 30 days, starting from the invoice due date.
In cases of Non-payment, we will make every effort to collect the debt. The client is responsible for all costs incurred in collecting the debt, including but not limited to, attorneys’ fees and court costs.
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Why Choose GLASS MASTER
Glass Master is a company with an established reputation for consistent quality at the highest level of design Trends
At Glass Master we offer bespoke Shower doors and enclosures and Mirrors as well as installation services. We work with Designers and Homeowners directly to create and install custom shower enclosures. Our attention to detail provide the best results